WebVetted ™ Beta
+ New Report

Domain Due Diligence
Report for Customink.com

Report Date November 23, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

CustomInk.com is a well-established online retailer specializing in customized apparel and products. With over 3 million monthly visits and solid domain infrastructure, it ranks within the top 10,000 sites globally, with a primary U.S. audience. The company holds active trademarks for its name and has multiple verified contact emails and phone numbers. Despite its legitimate business setup, recent customer reports highlight recurring issues like delayed orders, lost merchandise, refund complications, and poor communication, sometimes alleging fraudulent practices. While no conclusive proof of scam exists, these frequent complaints reveal systemic service challenges affecting some customers' trust and satisfaction.

Confidence Score
73%

Risk Insights

✅

Legitimate Brand with Active Trademarks

CustomInk holds multiple active trademarks registered in the U.S.
Trademark filings date back to 2012, confirming longstanding brand identity.
⚠️

Significant Customer Complaints

Many users report lost money due to undelivered orders or partial refunds.
Customer service issues include unresponsiveness and blocked communications.
🛡️

Strong Technical and Traffic Profile

High monthly visits and global ranking reflect widespread use.
Use of reputable hosting, SSL, and tech stack supports site security.

Contradictory Signals

Despite a secure and well-established online presence, there are systemic operational issues causing customer dissatisfaction.

Signal A: Strong domain legitimacy and brand identity

Signal B: Widespread reports of poor customer service and lost funds

Category Scores

Identity 85/100
Reputation 45/100
Technical 80/100
Content 75/100
Legal 70/100
Business Validity 60/100

Red Flags & Warnings

  • Multiple verified customer complaints report losing money due to undelivered products and refund delays.
  • Reports of customers being blocked from communication after payment issues raise concerns about transparency and fairness.
  • Inconsistent customer service with delays and insufficient resolution contributes to negative reputation.

🔎 Detailed Checks & Analysis

Domain and Traffic Analysis

Score: 80/100
Passed

"Global rank around #9,200 with 3.2 million monthly visits; strong U.S. user base."

Reason: CustomInk.com has high traffic and uses reputable technologies indicating a legitimate online presence.

SSL and Domain Registry Verification

Score: 85/100
Passed

"Domain age and registrar reputation are consistent with a trustworthy site."

Reason: SSL certificate is valid and issued by Amazon; registrar is Network Solutions LLC.

Trademark and Intellectual Property Validity

Score: 90/100
Passed

"Active trademark records from USPTO demonstrate legal business identity."

Reason: Registered trademarks confirm the official status of the CustomInk brand.

Customer Feedback and Reputation

Score: 40/100
Failed

"Some users allege fraudulent behavior though no official scam status is confirmed."

Reason: There are multiple documented complaints about refunded orders, undelivered products, and customer support issues.

Blacklist and Scam Listings

Score: 95/100
Passed

"Domain is clean from phishing and malware alerts."

Reason: No listings found on crypto scam blacklists or on Google Safe Browsing blacklists.

Your Next Steps

  • 1
    Approach transactions cautiously especially for large or time-sensitive orders.
  • 2
    Verify order confirmations and maintain communication records.
  • 3
    Consider smaller test orders before bulk purchases.
  • 4
    Use payment methods with buyer protection.
  • 5
    Report any suspicious or unresolved refund issues to consumer protection agencies.
  • 6
    Monitor review sites for the latest customer feedback before purchase.

Evidence & Citations

🕵🏻 Keep investigating

Recommended →
🌐 Scan another website

Run another instant due diligence scan on any website URL. Verify before you trust!

Spot fake SaaS login pages before handing over credentials

Phishing crews spin up carbon-copy login portals for CRM and finance tools, siphoning credentials before users realize t...

Read playbook →
Analyze giveaway landing page phishing

Giveaway pages entice with consoles or flights, then harvest card data and selfies “for verification.” ScamAI checks reg...

Read playbook →