Domain Due Diligence
Report for Crutchfield.com
Why we think so
Crutchfield.com is a long-established U.S.-based consumer electronics retailer with a strong web presence getting about 7.1 million visits monthly, primarily from the United States. Founded in 1974, it offers free 2-day shipping, expert advice, and lifetime tech support. The site runs on secure HTTPS with up-to-date SSL certificates and uses a variety of well-known payment methods, including PayPal, Visa, and Apple Pay. Whois data shows the domain was registered in 1995 and is managed via a reputable registrar with domain protection features. Trademark records confirm "Crutchfield" is a live mark owned by Crutchfield Corporation. Although it has received multiple Better Business Bureau complaints over the last three years, most relate to shipping errors, unexpected charges, and refund or warranty issues. The company has answered these complaints citing its policies, and it holds high customer ratings on independent review platforms. No evidence of scam or phishing risks was found, and the domain is clear of blacklist flags. Crutchfield uses standard security and analytics technologies, has active social media contacts including Facebook and Instagram, and maintains physical locations listed on Google Places with some user ratings. Overall, it presents as a legitimate retail business with a robust online and offline presence but some mixed customer service reviews mainly related to order fulfillment and returns.
Risk Insights
Long-standing Domain
Customer Complaints Center on Service
Solid Online Reputation
Contradictory Signals
While complaints exist, many customers praise the company's service and support, pointing to uneven but generally reliable handling.
Signal A: High volume of BBB complaints about shipping and refunds
Signal B: Strong positive reviews and high overall customer ratings
Category Scores
Red Flags & Warnings
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Several BBB complaints report shipping to wrong address and disputes over refund and warranty handling.
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Some customers reported unauthorized charges related to replacements, causing dissatisfaction.
๐ Detailed Checks & Analysis
Domain Metadata Check
Domain Metadata Check
"Created in 1995 and currently valid with no signs of domain hijacking or recent registrar changes."
Reason: The domain has a long, continuous registration history with a reputable registrar and has active, valid SSL certificates.
Technical Configuration and Security
Technical Configuration and Security
"Includes payment methods like Visa, PayPal, and Apple Pay; running on Cloudflare CDN; incorporates spam protection (Barracuda, reCAPTCHA)."
Reason: The website uses HTTPS with a valid SSL certificate from a trusted issuer, and technology stack includes reputable payment processors and security services.
Traffic and Engagement Analysis
Traffic and Engagement Analysis
"Bounce rate and pages per visit metrics align with typical consumer retail behavior."
Reason: Monthly visits exceed 7 million, mostly from the US, showing active real-user engagement without spikes typical for fraud sites.
Blacklist and Scam Database Checks
Blacklist and Scam Database Checks
"No evidence of phishing, malware, or scam-related risks reported for the domain."
Reason: No flags detected in Google Safe Browsing, nor found on crypto scam blacklists.
Ownership and Contact Verification
Ownership and Contact Verification
"Physical location confirmed with Google Places listings."
Reason: Contact emails, phone numbers, and social media profiles (Facebook, Instagram, Twitter, LinkedIn) are consistent and reachable.
Business Reputation and Legal Status
Business Reputation and Legal Status
"BBB and other forums show mixed reviews but no evidence of scam."
Reason: Trademark searches confirm active ownership; litigation records show no major consumer class actions; complaints mostly relate to service issues, not fraud.
Your Next Steps
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1Review recent customer feedback on multiple platforms like BBB, ResellerRatings, and Google to assess current service quality.
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2Confirm return and warranty policies before purchase to set clear expectations.
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3Use secure payment methods and avoid giving payment information outside official website channels.
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4Check for updated news or legal developments periodically to stay informed about the company.
Evidence & Citations
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Crutchfield Trademark Records
Live trademark registrations confirm ownership by Crutchfield Corporation
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Domain Whois and SSL Details
Domain registered in 1995 with valid current SSL certificates
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Customer Complaints and Reviews Summary
BBB includes 38 complaints with issues mostly about shipping and refunds, but no fraud allegations
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