WebVetted โ„ข Beta
Recommendation
Proceed
Overall Summary
Safe
Why we think so

Crutchfield.com is a long-established U.S.-based consumer electronics retailer with a strong web presence getting about 7.1 million visits monthly, primarily from the United States. Founded in 1974, it offers free 2-day shipping, expert advice, and lifetime tech support. The site runs on secure HTTPS with up-to-date SSL certificates and uses a variety of well-known payment methods, including PayPal, Visa, and Apple Pay. Whois data shows the domain was registered in 1995 and is managed via a reputable registrar with domain protection features. Trademark records confirm "Crutchfield" is a live mark owned by Crutchfield Corporation. Although it has received multiple Better Business Bureau complaints over the last three years, most relate to shipping errors, unexpected charges, and refund or warranty issues. The company has answered these complaints citing its policies, and it holds high customer ratings on independent review platforms. No evidence of scam or phishing risks was found, and the domain is clear of blacklist flags. Crutchfield uses standard security and analytics technologies, has active social media contacts including Facebook and Instagram, and maintains physical locations listed on Google Places with some user ratings. Overall, it presents as a legitimate retail business with a robust online and offline presence but some mixed customer service reviews mainly related to order fulfillment and returns.

Confidence Score
88%

Risk Insights

๐Ÿ•ฐ๏ธ

Long-standing Domain

Registered in 1995 and continuously maintained
Managed by a reputable registrar
SSL certificates valid and up to date
โš ๏ธ

Customer Complaints Center on Service

Shipping errors and refund disputes common
No indications of fraudulent transactions
Company actively responds to complaints
โœ…

Solid Online Reputation

High customer ratings on ResellerRatings
Active official social media presence
Multiple awards for customer service

Contradictory Signals

While complaints exist, many customers praise the company's service and support, pointing to uneven but generally reliable handling.

Signal A: High volume of BBB complaints about shipping and refunds

Signal B: Strong positive reviews and high overall customer ratings

Category Scores

Identity 90/100
Reputation 80/100
Technical 90/100
Content 85/100
Legal 85/100
Business Validity 90/100

Red Flags & Warnings

  • Several BBB complaints report shipping to wrong address and disputes over refund and warranty handling.
  • Some customers reported unauthorized charges related to replacements, causing dissatisfaction.

๐Ÿ”Ž Detailed Checks & Analysis

Domain Metadata Check

Score: 90/100
Passed

"Created in 1995 and currently valid with no signs of domain hijacking or recent registrar changes."

Reason: The domain has a long, continuous registration history with a reputable registrar and has active, valid SSL certificates.

Technical Configuration and Security

Score: 90/100
Passed

"Includes payment methods like Visa, PayPal, and Apple Pay; running on Cloudflare CDN; incorporates spam protection (Barracuda, reCAPTCHA)."

Reason: The website uses HTTPS with a valid SSL certificate from a trusted issuer, and technology stack includes reputable payment processors and security services.

Traffic and Engagement Analysis

Score: 85/100
Passed

"Bounce rate and pages per visit metrics align with typical consumer retail behavior."

Reason: Monthly visits exceed 7 million, mostly from the US, showing active real-user engagement without spikes typical for fraud sites.

Blacklist and Scam Database Checks

Score: 95/100
Passed

"No evidence of phishing, malware, or scam-related risks reported for the domain."

Reason: No flags detected in Google Safe Browsing, nor found on crypto scam blacklists.

Ownership and Contact Verification

Score: 85/100
Passed

"Physical location confirmed with Google Places listings."

Reason: Contact emails, phone numbers, and social media profiles (Facebook, Instagram, Twitter, LinkedIn) are consistent and reachable.

Business Reputation and Legal Status

Score: 80/100
Passed

"BBB and other forums show mixed reviews but no evidence of scam."

Reason: Trademark searches confirm active ownership; litigation records show no major consumer class actions; complaints mostly relate to service issues, not fraud.

Your Next Steps

  • 1
    Review recent customer feedback on multiple platforms like BBB, ResellerRatings, and Google to assess current service quality.
  • 2
    Confirm return and warranty policies before purchase to set clear expectations.
  • 3
    Use secure payment methods and avoid giving payment information outside official website channels.
  • 4
    Check for updated news or legal developments periodically to stay informed about the company.

Evidence & Citations