Domain Due Diligence
Report for Cluedupp.com
Why we think so
CluedUpp is an established independent games studio specializing in outdoor, app-guided mystery and team-building experiences with over 1 million players worldwide. The website uses well-known, paid technologies like Akamai and Shopify, supporting a legitimate e-commerce platform. Traffic is modest but steady, with about 13,000 monthly visits mainly from the US. WHOIS data confirms the domain is registered since 2016 with a credible registrar and a valid SSL certificate. The company has contact emails publicly available and active social media profiles. Blacklist checks show no issues, and the business is listed with a physical address and positive user ratings on Google Places. However, customer reviews online report frequent complaints about customer service responsiveness, non-refundable tickets, and event quality that often relies heavily on phone-based interactions rather than fully immersive experiences. An advertising standards ruling in the UK found an instance of misleading ticket scarcity claims, which was corrected. Overall, CluedUpp appears authentic but has some risk areas around refunds, support, and user expectations. Caution is recommended if you expect live actors or a refund option.
Risk Insights
Established Domain and Secure Site
App-Guided Outdoor Games Business
Customer Service and Experience Warnings
Contradictory Signals
While the technical and business setup appear solid, user feedback points to operational challenges affecting customer satisfaction.
Signal A: Legitimate domain and reputable technology use
Signal B: Significant customer complaints on service and refund policies
Category Scores
Red Flags & Warnings
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Multiple customer complaints about customer service unresponsiveness and refund disputes.
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ASA ruling found misleading advertising on ticket scarcity claims.
🔎 Detailed Checks & Analysis
Domain registration and SSL validation check
Domain registration and SSL validation check
"Long domain history and current SSL validity indicate legitimacy and stable ownership."
Reason: Domain is registered since 2016 through a known registrar with valid SSL certificates and proper DNS records.
Traffic and usage analysis
Traffic and usage analysis
"Traffic volume supports site activity but global rank is low indicating small niche presence."
Reason: Consistent monthly visits (~13K) mainly from the US show real user interest.
Technology stack and site infrastructure
Technology stack and site infrastructure
"Use of paid and reputable technologies adds credibility."
Reason: Website uses reputable CDN and e-commerce platforms including Akamai, Cloudflare, Shopify, and PayPal integrations.
Blacklist and safety checks
Blacklist and safety checks
"No technical safety flags detected."
Reason: No detections on crypto scam or Google Safe Browsing blacklists.
Customer feedback and reputation
Customer feedback and reputation
"Mixed reviews indicate inconsistent service and user dissatisfaction in some cases."
Reason: Frequent complaints regarding customer service delays, refund policy, and event experience quality.
Legal and compliance status
Legal and compliance status
"Minor marketing compliance issue noted but no other legal disputes found."
Reason: No major lawsuits but an ASA ruling found misleading advertising practices which have been addressed.
Your Next Steps
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1If considering purchase, review CluedUpp’s refund and Flex Pass terms carefully, noting tickets are non-refundable and exchanges carry conditions.
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2Check recent, location-specific user reviews for the themed event you plan to attend to set realistic expectations.
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3Understand that the experience is primarily app-based with limited physical or live actor interaction.
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4Use payment methods that offer dispute protection in case of customer service issues.
Evidence & Citations
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SimilarTech analytics for cluedupp.com
Shows site technology stack, usage, and traffic volume.
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SimilarWeb traffic analysis for cluedupp.com
Provides monthly visit estimates and engagement metrics.
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WHOIS and SSL details for cluedupp.com
Confirms domain age, registrar info, and SSL certificate validity.
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CluedUpp Games customer reviews and complaints summary
Aggregates complaints about customer service, refunds, and event expectations.
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UK ASA ruling on CluedUpp advertising
Documents misleading ticket availability ad and compliance actions.
🕵🏻 Keep investigating
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