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Domain Due Diligence
Report for Civitatis.com

Report Date January 16, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Civitatis.com is a well-established travel and tourism website based in Spain that offers tours, transfers, and ticket bookings. It generates about 7.2 million visits monthly, mostly from Spain, Italy, Argentina, Brazil, and Mexico. The site uses reputable technologies and payment methods like PayPal and Visa, and it maintains a valid SSL certificate. Official listings show a high Google rating (4.8 stars from over 26,000 reviews) for its travel agency services in Madrid. However, independent reviews reveal widespread customer complaints about refund denials, no-shows, poor customer service, and unexpected charges. While the site appears technically sound and is not flagged on scam blacklists, many users report negative experiences and dissatisfaction, leading to reputational concerns despite some positive official feedback.

Confidence Score
80%

Risk Insights

🛡️

Strong Technical Foundation

Valid SSL certificates issued by trusted authorities
Multiple secure payment options like PayPal and credit cards
Long domain registration since 1999 with consistent DNS records
⚠️

Customer Complaints Signal Risks

Frequent refund denials and no-shows reported
Poor customer support responsiveness
Reported unexpected charges and pricing inconsistencies

Contradictory Signals

Official reviews present a positive image while many external platforms report significant user dissatisfaction, indicating reputation management challenges.

Signal A: High Google rating (4.8 stars from 26,065 reviews)

Signal B: Numerous independent complaints about refunds and service quality

Category Scores

Identity 85/100
Reputation 40/100
Technical 85/100
Content 70/100
Legal 80/100
Business Validity 80/100

Red Flags & Warnings

  • High volume of customer complaints about refund denials, no-shows, and poor service reported on consumer platforms.
  • Reported unexpected charges and currency issues leading to user distrust.
  • Discrepancy between site's positive official reviews and negative independent user feedback suggests potential reputation management issues.

🔎 Detailed Checks & Analysis

Domain and Technology Analysis

Score: 85/100
Passed

"The website uses a wide array of recognized technologies and secure payment options indicating proper technical setup."

Reason: Domain age is over 20 years, uses reputable hosting and SSL providers with proper DNS records.

Traffic and Reach

Score: 80/100
Passed

"Traffic metrics show strong engagement and real user interest across multiple relevant geographies."

Reason: High monthly visits (~7.2M) predominantly from Spain and Latin America, consistent with target audience.

Contact Details and Social Presence

Score: 80/100
Passed

"Presence on platforms like Facebook, Instagram, TikTok, and official contact emails reveal legitimate business communication channels."

Reason: Multiple valid business emails and active social media links confirm transparency and accessibility.

Trademark and Legal Standing

Score: 85/100
Passed

"The trademarks cover travel and booking services, matching the site's business model and confirming official registration."

Reason: Registered trademarks with ongoing status and clear legal details support brand authenticity.

Blacklists and Scam Checks

Score: 90/100
Passed

"Clean blacklist status indicates no known malware, phishing, or scam activity related to the domain."

Reason: No hits on crypto scam and Google safe browsing blacklists reduce suspicion of fraud.

Customer Reputation and Reviews

Score: 40/100
Failed

"Despite some positive official reviews, independent user feedback points to frequent unresolved disputes and dissatisfaction."

Reason: Many customer complaints highlight issues with refunds, no-shows, and service quality.

Your Next Steps

  • 1
    Exercise caution when booking and verify refund and cancellation policies directly with Civitatis.
  • 2
    Check recent user reviews from independent sources before purchasing tours or services.
  • 3
    Use payment methods that offer buyer protection, such as credit cards or PayPal.
  • 4
    Contact Civitatis support for any issues and keep records of correspondence.
  • 5
    Consider alternative tour providers if concerned about risk of poor service or refund difficulties.

Evidence & Citations

🕵🏻 Keep investigating

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