Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Chewy.com is a well-established online pet supply retailer with a strong presence in the United States. It receives about 40 million monthly visits and ranks #827 globally, with most traffic coming directly or via search. The site uses reputable security and marketing technologies, including DigiCert SSL certification and major content delivery networks. Chewy provides multiple contact emails and phone numbers, and is listed on Google Maps with user ratings. Trademark checks found unrelated older trademarks on the 'CHEWY' name but nothing suspicious. Consumer complaints exist around order fulfillment, refunds, and promotional issues, with some users reporting lost money due to disputed charges or unresolved refunds. Legal disputes include shareholder lawsuits and class-action claims about sales tax on subscription programs. Despite these issues, Chewy maintains a high volume of usage, reasonable bounce rates, and formal corporate infrastructure.

Confidence Score

80%

Risk Insights

🛡️

Strong Web Presence and Security

40 million monthly visits and global rank #827

Valid SSL certificate from DigiCert

Multiple trusted security and marketing tools in use

⚠️

Consumer Complaints on Refunds & Orders

Disputed charges and refund denials reported

Issues with promotional offers fulfillment

Some cases unresolved or customer dissatisfaction persists

📜

Legal Disputes Present

Shareholder and class-action lawsuits ongoing

Claims include sales tax and fiduciary duty disputes

Typical for large e-commerce platforms but adds risk

Contradictory Signals

While the business is legitimate and well-established, users should exercise caution due to reported order and refund issues.

Signal A: High traffic, strong security, and established domain support high trust.

Signal B: Multiple consumer and legal complaints suggest risks in business practices.

Category Scores

Identity 85/100

Reputation 60/100

Technical 90/100

Content 80/100

Legal 55/100

Business Validity 80/100

Red Flags & Warnings

Multiple consumer reports of unresolved refund and refund denial issues that have caused user losses.
Ongoing legal disputes including class-action lawsuits over sales tax practices and shareholder litigation.

🔎 Detailed Checks & Analysis

Domain age and registrar

Score: 90/100

Passed

"Older domains with consistent registration history tend to have lower scam risk."

Reason: The domain chewy.com has been registered since 2004 with a reputable registrar, indicating a mature and stable web presence.

Traffic and audience

Score: 90/100

Passed

"Legitimate e-commerce sites usually maintain sustained high traffic and user engagement metrics."

Reason: High monthly visits (~40 million) and solid global ranking (#827) reflect broad user trust and engagement.

Security technologies

Score: 90/100

Passed

"These measures are standard for protecting customer data and preventing fraud."

Reason: Valid DigiCert SSL certificate and multiple security and content delivery technologies are in use.

Consumer complaints and disputes

Score: 45/100

Failed

"While complaints are expected for large retailers, unresolved refund issues raise caution."

Reason: There are numerous consumer complaints about refunds, order fulfillment, and disputed charges leading to customer loss.

Legal issues and lawsuits

Score: 50/100

Failed

"Legal disputes do not prove fraud but should be noted in assessing risk."

Reason: Ongoing legal cases including tax dispute class-actions and shareholder lawsuits introduce risk considerations.

Blacklist and phishing status

Score: 100/100

Passed

"No technical flags for malicious or deceptive behavior detected."

Reason: No listings on crypto scam or Google Safe Browsing blacklists or phishing databases.

Your Next Steps

1

If you plan to shop on Chewy.com, verify orders carefully and keep records of transactions.
2

Use credit cards with fraud protection to mitigate disputes over unauthorized charges.
3

Contact Chewy’s customer service promptly for refunds or order issues and escalate via BBB if unresolved.
4

Review recent user reviews and dispute history before making large or subscription purchases.
5

Avoid relying on promotional offers without confirming their terms and fulfillment.

Evidence & Citations

SimilarWeb traffic and technology analysis for chewy.com
Provides traffic, ranking, and technology stack details.
Chewy.com domain and security info from WHOIS and SSL records
Valid SSL certificate and domain registration details.
Consumer complaints and reviews about Chewy.com
Reports of refund issues and payment disputes.
Chewy.com physical locations and user ratings on Google Maps
Confirms real fulfillment center presence.
Crypto scam blacklist and Google Safe Browsing status
No blacklist or phishing/malware flags for chewy.com.

🕵🏻 Keep investigating

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