Recommendation

Proceed

Overall Summary

Safe

Why we think so

Chase.com is the official website of JPMorgan Chase & Co., a major U.S. bank offering credit cards, mortgages, commercial banking, auto loans, investing, and retirement planning. It ranks among the top 150 sites globally with over 175 million monthly visits, primarily from U.S. users. The site uses secure SSL certification and a robust technology stack including Adobe Experience Manager and Akamai content delivery, supporting high traffic and complex financial services. Official contact points include multiple verified emails and phone numbers, alongside active social media profiles. Customer reviews show mixed experiences with common complaints about fees and customer service, but overall its extensive branch network, 24/7 support, and trusted financial reputation reinforce its legitimacy. Recent reports highlight scams impersonating Chase, urging vigilance. Additionally, JPMorgan Chase faces several ongoing lawsuits involving interest rate fixing, employee health plans, and data breaches, reflecting typical challenges for a large financial institution. Overall, chase.com is a well-established, authentic domain with strong technical and business validity but requires users to be cautious of external scams using its name.

Confidence Score

88%

Risk Insights

🛡️

Strong Technical Security

Uses an Extended Validation SSL certificate from DigiCert.

Employs robust technologies like Adobe Experience Manager and Akamai CDN.

Configures many verification TXT records and secure DNS settings.

✅

Legitimate High-Traffic Business Site

Ranks #133 globally with over 175 million monthly visits.

Majority of traffic comes directly from U.S. users.

Offers a broad range of financial services online.

⚠️

User Complaints Reflect Typical Bank Challenges

Customer service and fees are common complaint topics.

Ongoing lawsuits do not imply fraudulent activity but point to legal risks.

Users should carefully review fees and account terms.

Contradictory Signals

While the domain is authentic and safe, user experience and legal matters suggest caution in interactions.

Signal A: Domain and site have strong technical security and high traffic indicating trustworthiness.

Signal B: Multiple user complaints and ongoing legal disputes signal operational challenges.

Category Scores

Identity 90/100

Reputation 75/100

Technical 90/100

Content 85/100

Legal 70/100

Business Validity 90/100

Red Flags & Warnings

Customer complaints mention account fees, fund holds, and customer service issues, which can impact user experience but do not indicate scam.
Ongoing lawsuits include allegations of interest rate fixing and health plan mismanagement, reflecting some legal risks for the company.

🔎 Detailed Checks & Analysis

Domain Age and Registrar Validity

Score: 95/100

Passed

"Domain has protected statuses to prevent unauthorized transfer or deletion."

Reason: Registered since 1995 with MarkMonitor, a reputable registrar; domain states protected.

Traffic Quality and Volume

Score: 90/100

Passed

"Bounce rate and pages per visit indicate engaged users."

Reason: High volume (~175M monthly visits) and majority direct traffic from the US.

Technical Security

Score: 95/100

Passed

"Presence of many DNS TXT records for domain verification and secure email config."

Reason: Uses Extended Validation SSL certificate issued by DigiCert; site uses recognized CMS and CDN tech.

Business and Contact Transparency

Score: 85/100

Passed

"Business addresses and contact policies are publicly available."

Reason: Multiple verifiable official contact emails and phones; active social media accounts linked.

Reputation and User Feedback

Score: 75/100

Passed

"Feedback is consistent with expected customer experiences at large banks."

Reason: Mixed reviews with complaints about fees and service but recognized as a major financial institution.

Blacklist and Scam Reports

Score: 100/100

Passed

"Chase warns users about scams impersonating the brand, but the domain itself is not flagged."

Reason: No listings on crypto scam or Google Safe Browsing blacklists.

Your Next Steps

1

Verify any communication claiming to be from Chase by contacting the official phone numbers or using the official website rather than caller ID or links.
2

Be cautious of scams impersonating Chase, especially on social media or via messages asking for personal or financial information.
3

Check Chase’s official cybersecurity and fraud prevention resources for updates on current scams and protection tips.
4

If experiencing issues with Chase services, consider reporting complaints using the official Chase feedback portal or regulatory bodies like the BBB.

Evidence & Citations

Website Technology and Traffic Overview for chase.com
Provides domain technology stack, traffic volume, and categorization.
Whois and SSL Certificate Details for chase.com
Shows domain registration info, valid extended validation SSL certificate.
Official Contact Details and Social Media Profiles for Chase
Includes verified emails, phone numbers, and social media links.
Chase.com Customer Reviews and Scam Reports
Aggregates customer feedback highlighting common complaints and scam warnings.
Recent News and Legal Disputes Involving JPMorgan Chase
Details current lawsuits and settlements involving the bank.
Crypto Scam and Safe Browsing Blacklist Status
No evidence of domain being on scam or phishing blacklists.

🕵🏻 Keep investigating

Recommended →

🌐 Vet another Website

Run another instant due diligence scan on any domain. Verify before you subscribe or shop!

25 Common Website Scams & How To Avoid Them

Scam types: Spot fake SaaS login pages before handing over credentials; Audit clone banking sites before customers log in; Investigate crypto investment landing pages

Read playbook →

Scam Encyclopedia

Browse platform-specific scams / red flags and see real-world encounters curated by our analysts.

Read playbook →