Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Changelly.com is an established cryptocurrency exchange platform with around 1 million monthly visits and a global rank near #53,735. It supports over 1000 digital assets and is primarily trafficked from the US and Europe. The site uses secure technologies, reputable payment systems, and cloud services like Cloudflare and Amazon. Google Safe Browsing and crypto scam blacklists report no risks. Nevertheless, there are numerous verified user complaints about withheld funds, slow customer support, and regulatory warnings notably from the UK Financial Conduct Authority. Several users report serious financial losses during AML/KYC checks, and at least one legal action was confirmed. As a result, cautious user evaluation is advised before engaging with the platform.

Confidence Score

58%

Risk Insights

🛡️

Strong Technical Foundation Supports Trust

Uses Cloudflare CDN and Amazon hosting services

Secure SSL certificate valid until January 2026

Supports reputable payment options including Apple Pay and Google Pay

⚠️

Regulatory and User Complaints Raise Caution

UK FCA lists Changelly as unauthorized service

Multiple user reports of funds withheld during AML/KYC

Legal action has affected escrowed funds and customer disputes

Contradictory Signals

While infrastructure and traffic show legitimate operations, customer experience and legal issues reduce overall trust.

Signal A: High user traffic and technical security suggest trustworthiness

Signal B: Numerous user complaints and regulatory warnings indicate risk

Category Scores

Identity 70/100

Reputation 45/100

Technical 85/100

Content 65/100

Legal 40/100

Business Validity 50/100

Red Flags & Warnings

Multiple verified complaints of fund withholding during KYC/AML verification without resolution.
Regulatory warnings and unauthorized status by UK's FCA affect user protection and trust.
Legal disputes related to withheld funds confirm operational risks.

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure

Score: 80/100

Passed

"The domain is well secured and supported by reputable infrastructure, which lowers risk of technical abuse or compromise."

Reason: Changelly.com has strong hosting and security technologies including Cloudflare CDN, Amazon services, and ECDSA-SHA384 SSL certificates. DNS records and MX setup use common reliable providers.

Website Traffic and Popularity

Score: 70/100

Passed

"High traffic volume from diverse countries indicates authentic user engagement, a positive trust signal."

Reason: With about 1 million monthly visits and a global rank near #53,735, Changelly.com shows significant consistent use. Main traffic from US, Germany, France and nearby countries.

Contact Information and Customer Support

Score: 40/100

Failed

"Available contact details do not guarantee quality or responsiveness; customer dissatisfaction is a concern."

Reason: Multiple official contact emails and phone numbers exist, but users widely report slow, ineffective support and unresolved inquiries.

Reputation and Scam Reports

Score: 20/100

Failed

"Reputation risks are high due to multiple negative experiences and regulatory concerns."

Reason: There are numerous verified reports of fund withholding during KYC, long delays, and accusations of fraud. The UK FCA warned users regarding unauthorized status.

Legal and Regulatory Compliance

Score: 30/100

Failed

"Legal and compliance issues signal risks that impact user protection and recourse."

Reason: Changelly faces regulatory warnings, at least one legal case for withheld funds, and challenges with KYC compliance affecting users. Terms enforce arbitration in St. Vincent and the Grenadines with limited liability.

Your Next Steps

1

If you consider using Changelly, verify all compliance requirements carefully before transferring funds.
2

Avoid sending large amounts of cryptocurrency without full awareness of their terms and refund policies.
3

Monitor regulatory updates and check multiple user reviews to stay informed on platform reliability.
4

Report any suspected fraudulent activity to authorities and use official channels for dispute resolution.
5

Consider alternative established exchanges with stronger regulatory compliance if you prioritize security.

Evidence & Citations

Changelly.com Monthly Traffic and Demographics (SimilarWeb)
Traffic data as of September 2025 shows about 1 million visits monthly, mostly from US users.
Technical Infrastructure and Security Details (SimilarTech)
The site uses Cloudflare, Amazon hosting, Apple Pay and strong SSL certificates.
Crypto Scam and Phishing Blacklist Report
No listings found on known crypto scam or phishing blacklists.
Multiple Verified User Complaints and Regulatory Warnings
Users report withheld funds, poor support, and FCA regulatory warnings as of 2025.
Changelly Legal Issues and Dispute Cases
Reports confirm legal cases from fund withholding and regulatory scrutiny.

🕵🏻 Keep investigating

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