Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Chairish.com is an established online marketplace specializing in vintage and pre-owned furniture and home décor, with a substantial monthly visitor count around 3.2 million dominated by US traffic. The domain is well-provisioned with common secure technical standards, including SSL from a reputable issuer and DNS managed by Amazon Route 53. Chairish supports multiple major payment options such as PayPal, Apple Pay, and Stripe, indicating a reliable payment infrastructure. Trademark records confirm Chairish, Inc., based in San Francisco, holds active registrations for the 'Chairish' name. News mentions and marketplace presence reflect ongoing business activities, including acquisition and collaborations with established retailers. However, customer reviews across independent platforms reveal prevalent complaints about poor customer service, damaged shipments, shipment delays, and refund difficulties. Seller feedback notes payment holds and listing challenges. Despite no direct evidence of scam blacklisting or malware issues, these consistent user complaints and a few legal disputes, including an ADA website accessibility lawsuit, suggest operational challenges. Users should approach with caution and carefully consider the risk-benefit balance when engaging with Chairish.

Confidence Score

75%

Risk Insights

✅

Established Brand with Active Trademarks

Chairish, Inc. holds multiple registered trademarks since 2013.

Trademarks cover furniture and marketplace categories.

Brand ownership aligns with domain registration.

⚠️

Significant Customer Complaints

Frequent reviews mention damaged goods and slow refund process.

Seller complaints about withheld payments and poor support.

BBB reports ongoing unresolved disputes.

🛡️

No Technical or Security Red Flags

Valid SSL with strong issuer and signature algorithms.

Domain registered since 2010 with stable DNS and MX.

Not blacklisted for malware or phishing.

Contradictory Signals

Technical legitimacy contrasts with poor user experience and trust issues.

Signal A: High website traffic and active trademarks

Signal B: Numerous customer complaints and unresolved legal disputes

Category Scores

Identity 85/100

Reputation 45/100

Technical 85/100

Content 80/100

Legal 50/100

Business Validity 70/100

Red Flags & Warnings

Multiple external customer complaints about shipment damage, delays, and difficult refunds
Legal actions including ADA website accessibility lawsuit and small claims case

🔎 Detailed Checks & Analysis

Domain Reputation

Score: 80/100

Passed

"Chairish.com ranks #15,296 globally with 3.2 million monthly visits, mostly from the US. Secure SSL cert issued recently and managed via AWS."

Reason: The domain has a strong traffic rank, established SSL, and is registered with a reputable registrar.

Trademark Verification

Score: 90/100

Passed

"USPTO records show active registrations for 'CHAIRISH' owned by Chairish, Inc. located in San Francisco CA."

Reason: Multiple active trademarks registered to Chairish, Inc. confirm brand legitimacy.

Blacklist and Scam Checking

Score: 90/100

Passed

"Checks against crypto scam and Google Safe Browsing reveal no security threats."

Reason: No listing on crypto scam or phishing blacklists found.

Customer Complaints and Reviews

Score: 30/100

Failed

"Independent platforms report slow responses, misleading listings, and problematic refunds. Sellers also report withheld payments."

Reason: Numerous complaints about service issues including damaged deliveries and refund problems.

Legal Issues and Disputes

Score: 50/100

Failed

"Legal filings indicate consumer and accessibility complaints. Terms limit Chairish's liability for transaction disputes."

Reason: Some legal disputes including ADA website accessibility lawsuit and small claims cases.

News Coverage and Industry Presence

Score: 70/100

Passed

"Recent news highlight active business expansion and collaborations with recognized retailers."

Reason: Chairish is mentioned in recent news, including acquisition and retail partnerships.

Your Next Steps

1

Review recent customer reviews and complaints carefully before purchasing
2

Consider contacting Chairish support directly to verify current service policies
3

Check seller terms and refund options thoroughly
4

Monitor for updated news or legal developments
5

Use secure payment methods that offer buyer protection

Evidence & Citations

Technical Website Info from SimilarTech
Technical and traffic data indicating usage and technology stack.
Domain WHOIS and SSL Certificate Data
Verification of domain registration and secure connection details.
Trademark Records at USPTO
Registered trademarks associated with Chairish, Inc.
Customer Reviews and Scam Reports
Compilation of independent user reviews indicating service concerns.
Crypto Scam Sniffer Blacklist Check
No blacklisting found for Chairish domain.
Google Safe Browsing Check
No phishing or malware risk detected.
Recent News Articles Mentioning Chairish
Evidence of ongoing business activities and market presence.

🕵🏻 Keep investigating

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