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Domain Due Diligence
Report for Boostmobile.com

Report Date October 14, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Boostmobile.com is the official website of Boost Mobile, a well-known prepaid wireless service provider based in the United States. The site receives around 9.9 million visits per month, mostly from U.S. users, and is supported by reliable infrastructure including Amazon AWS and Adobe Experience Manager. It uses secure HTTPS and holds a valid SSL certificate issued by DigiCert. The company operates many physical cell phone stores with positive aggregated user ratings. However, numerous customer complaints highlight recurring issues with billing disputes, refund delays, and service problems, some describing these as fraudulent business practices. Legal disputes and arbitration requirements further complicate customer recourse. Despite this, the website itself is not flagged for direct phishing or malware risks and carries no trademark conflicts or blacklisting. Users should proceed with caution due to ongoing customer service and business practice concerns.

Confidence Score
60%

Risk Insights

📈

High Website Traffic Indicates Legitimate Operation

Nearly 10 million monthly visits mainly from US users
Global rank near #5,500 shows significant traffic
Supported by major traffic sources direct and search
⚠️

Customer Complaints Signal Business Practice Issues

Frequent BBB reports on billing and refund problems
Customers describe suspicious or fraudulent experiences
Legal disputes and arbitration limit customer remedies

Contradictory Signals

Site is technically sound and has physical presence, but customer reputation is tarnished by billing and service issues.

Signal A: High legitimacy signals (traffic, SSL, stores)

Signal B: Serious negative customer feedback and legal disputes

Category Scores

Identity 65/100
Reputation 55/100
Technical 85/100
Content 70/100
Legal 50/100
Business Validity 55/100

Red Flags & Warnings

  • Multiple unresolved customer complaints indicate possible deceptive billing and refund practices.
  • Legal disputes highlight ongoing business conflicts and limited customer lawsuit options due to arbitration clauses.

🔎 Detailed Checks & Analysis

Domain and infrastructure check

Score: 90/100
Passed

"No technical red flags detected indicating phishing or compromised infrastructure."

Reason: Boostmobile.com uses reputable hosting providers such as Amazon and Adobe, with valid SSL and secure DNS.

Traffic and reputation verification

Score: 80/100
Passed

"Traffic stats and engagement level support normal consumer use patterns."

Reason: Site traffic is substantial and mostly from the United States, consistent with a legitimate business.

Business presence and reviews

Score: 50/100
Failed

"Conflicting signals between physical presence and customer dissatisfaction."

Reason: Although physical stores exist with positive ratings, consumer complaints about fraud and poor service are frequent and unresolved.

Blacklist and legal risks

Score: 70/100
Passed

"Legal complexity and customer disputes reduce trust, though site itself is clean."

Reason: No blacklisting by phishing or crypto scam services, but multiple legal disputes and arbitration clauses indicate moderate risk.

Trademark and brand verification

Score: 90/100
Passed

"This supports a legitimate brand footprint without impersonation risk."

Reason: No trademark conflicts detected for Boost Mobile branding.

Your Next Steps

  • 1
    Verify transactions carefully before payment and keep detailed records of communications.
  • 2
    Report suspected fraud or unauthorized charges immediately to Boost Mobile and relevant consumer protection agencies.
  • 3
    Consider alternative prepaid wireless providers if unresolved issues arise with Boost Mobile.
  • 4
    Be cautious of scams impersonating Boost Mobile; use official site links and verified contact information.
  • 5
    Monitor credit and bank statements regularly for suspicious activity related to Boost Mobile accounts.

Evidence & Citations

🕵🏻 Keep investigating

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