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Domain Due Diligence
Report for Bolt.eu

Report Date October 27, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Bolt.eu is a well-established European platform offering ride-hailing, food and grocery delivery, scooter and car rentals, operating in over 600 cities across more than 50 countries. The site has a strong technology infrastructure using reputable services like Amazon and Google and attracts around 7.5 million visits monthly, with leading traffic from Romania. Website analytics show consistent user engagement with about 2.3 daily pageviews per visitor and average visit time of 2 minutes 28 seconds. The site hosts legitimate contact emails and active social media accounts. However, user reports indicate recurring issues with fraudulent charges, disputed rides, and insufficient customer support responses. Bolt has been involved in legal disputes and maintains formal mechanisms for complaint resolution. While the platform is operational and supported by standard technical and business practices, the pattern of user complaints regarding billing and service reliability raises trust concerns.

Confidence Score
68%

Risk Insights

🛡️

Robust Technical Backbone 🛡️

Hosted on Amazon and Google cloud platforms
Uses secure SSL certificates
Integrated with trusted payment providers
⚠️

User Fraud Reports ⚠️

Multiple complaints of unauthorized charges
Refund denials despite customer evidence
Repetitive poor customer support responses

Contradictory Signals

High site popularity contrasts with recurring customer service and fraud issues.

Signal A: Large user base with consistent traffic and usage

Signal B: Numerous verified complaints indicating fraud and poor service

Category Scores

Identity 70/100
Reputation 50/100
Technical 85/100
Content 75/100
Legal 60/100
Business Validity 65/100

Red Flags & Warnings

  • Numerous verified user reports of fraudulent charges and refusal to refund for unprovided services.
  • Customer support’s inadequate responses and reliance on automated replies for serious billing disputes.
  • Specific cases of driver theft, abandonment, and pricing scams reported by customers.

🔎 Detailed Checks & Analysis

Identity Verification

Score: 70/100
Passed

"The presence of functional official emails and social media verifies active domain ownership."

Reason: The domain uses verified technologies and provides multiple official contact methods with legitimate social media accounts.

Reputation Analysis

Score: 50/100
Failed

"Multiple user reports of fraudulent charges and poor dispute resolution reduce trust rating."

Reason: The site is widely used but has a substantial volume of verified user complaints about fraud and customer service problems.

Technical Infrastructure

Score: 85/100
Passed

"Reliable technology partners like Amazon and Google indicate solid operational support."

Reason: Uses reputable hosting and email providers, with valid SSL certificates ensuring secure communications.

Content Authenticity

Score: 75/100
Passed

"The website content aligns with a large-scale app service providing mobility and delivery solutions."

Reason: Content matches legitimate services and is coherent with known business info; no obvious fake or misleading content detected.

Legal and Business Validity

Score: 65/100
Passed

"Legal challenges reflect active business management, not outright fraud."

Reason: Has engaged in notable legal cases supporting its business operations and maintains formal dispute resolution policies.

Your Next Steps

  • 1
    If considering using Bolt.eu's services, verify charges carefully and monitor your payment accounts for unauthorized transactions.
  • 2
    Report any suspicious or unauthorized billing immediately to Bolt's customer support and consider filing formal disputes if unresolved.
  • 3
    Consult user reviews and forums to assess recent customer service responses and dispute outcomes.
  • 4
    Avoid sharing sensitive payment data outside official Bolt channels to reduce fraud risk.
  • 5
    Consider alternative providers if unresolved user complaints on fraud or poor customer support concern you.

Evidence & Citations

🕵🏻 Keep investigating

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