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Domain Due Diligence
Report for Bigfishgames.com

Report Date January 1, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Bigfishgames.com is a well-established gaming website owned by Big Fish Games, Inc., operating since 2002 with a U.S.-based registrant. It offers a variety of casual and mahjong games for PC and Mac, supported by over 1.8 million monthly visits mostly from the United States. The site uses reputable technologies such as Google Analytics and PayPal, with secure HTTPS and valid SSL certificates. However, the site has faced significant customer complaints, especially around their casino-style games, regarding overcharges, account suspensions, and alleged rigged gameplay. There have been major lawsuits relating to gambling law violations that were settled for over $150 million. While technically sound, users should exercise caution, particularly with in-app purchases and casino features.

Confidence Score
75%

Risk Insights

🛡️

Legitimate Domain and Technical Setup 🛡️

Domain registered in 2002 under a known registrar.
Uses secure HTTPS and valid SSL certificates.
Employs major payment and marketing technologies.
📈

High User Traffic and Market Presence

Over 1.8 million visits monthly mostly from the U.S.
Engaged audience with low bounce rates and multiple pages per visit.
⚠️

Customer Complaints on Billing and Gameplay ⚠️

Frequent reports of multiple unauthorized charges.
Claims of rigged casino game mechanics.
Poor or unresponsive customer support noted.
⚖️

Significant Legal Settlements Related to Gambling ⚖️

$155 million class action settlement due to gambling law violations.
Reflects serious regulatory scrutiny and consumer risk.

Contradictory Signals

Domain and technical signals indicate legitimacy but user experience reveals significant trust issues especially around monetized casino features.

Signal A: Technically strong domain with valid SSL and long history

Signal B: Numerous serious user complaints and legal actions

Category Scores

Identity 95/100
Reputation 30/100
Technical 85/100
Content 80/100
Legal 20/100
Business Validity 70/100

Red Flags & Warnings

  • Multiple detailed complaints about unauthorized charges and rigged gameplay in casino apps.
  • Settlement of $155 million in class action lawsuits related to gambling violations.

🔎 Detailed Checks & Analysis

Domain Ownership and Age

Score: 95/100
Passed

"Long registration age and professional registrar indicate legitimacy."

Reason: Domain registered in 2002 under a reputable registrar MarkMonitor, Inc. with proper DNS and name server configuration.

Technical Security and Infrastructure

Score: 85/100
Passed

"Strong technical foundation with no SSL issues or blacklist flags."

Reason: Valid SSL certificate issued recently, HTTPS enforced, employs recognized technologies including Google Analytics and PayPal integration.

Traffic and User Engagement

Score: 80/100
Passed

"Traffic data suggests a popular and widely used service."

Reason: Steady monthly traffic over 1.8 million with majority from the United States. Bounce rate and time on site indicate active user engagement.

Reputation and Customer Feedback

Score: 30/100
Failed

"High volume and severity of negative reviews mostly relate to monetized casino offerings."

Reason: Numerous user complaints about unauthorized charges, poor customer service, rigged gameplay especially in casino games.

Legal and Regulatory Compliance

Score: 20/100
Failed

"Past legal settlements reflect issues with certain business practices and risks to consumers."

Reason: Involved in major class action lawsuits regarding gambling law violations, resulting in $155 million settlement.

Your Next Steps

  • 1
    Avoid making high-value in-app purchases, especially in casino-style games.
  • 2
    Verify transactions on your payment methods and monitor for unauthorized charges.
  • 3
    Review alternative gaming platforms with better customer service records if concerned.
  • 4
    Consult official company pages and regulatory updates about any ongoing disputes or resolutions.

Evidence & Citations

🕵🏻 Keep investigating

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