Domain Due Diligence
Report for Betterhelp.com
Why we think so
BetterHelp.com is a well-established online therapy platform owned by Teladoc Health. It offers accessible mental health counseling through licensed therapists, attracting over 6.7 million monthly visits mainly from the United States. The site employs reputable technology providers like Amazon and Google, uses reliable DNS and SSL certificates, and maintains a domain registered since 1999. Despite its legitimacy, BetterHelp has faced legal scrutiny, including a $7.8 million FTC settlement over privacy concerns and complaints about billing practices and service quality. User reviews show mixed experiences, with some reporting billing and cancellation challenges, but the platform is not flagged as a scam by major security blacklists or regulatory bodies.
Risk Insights
Established and Trusted Brand
High Site Traffic and Engagement
Past Privacy Settlement
Contradictory Signals
While not a scam, users report dissatisfaction that affects perception of service value.
Signal A: Site verified legitimate with no scam blacklists
Signal B: User complaints about billing and therapist quality
Category Scores
Red Flags & Warnings
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FTC settlement in 2023 for privacy violations involving data sharing with third parties.
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Some users report billing confusion, difficulty canceling subscriptions, and no-refund policies.
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Complaints about therapist responsiveness and quality, affecting user satisfaction.
🔎 Detailed Checks & Analysis
Domain Validity and Age
Domain Validity and Age
"A long domain age generally increases trustworthiness and reduces risk of scam."
Reason: Domain has been registered since 1999 with reputable registrar and stable DNS setup.
Traffic and Reputation Metrics
Traffic and Reputation Metrics
"These traffic metrics suggest real user engagement and legitimacy."
Reason: High monthly visits (~6.7M) mainly from US users and solid global rank indicate established presence.
Technical Infrastructure
Technical Infrastructure
"Such infrastructure is typical of legitimate, professionally managed websites."
Reason: Uses reputable cloud providers and content delivery networks (Amazon, CloudFlare) with valid SSL certificate.
Blacklist and Malware Checks
Blacklist and Malware Checks
"Absence from these lists supports safety and lack of scam activity."
Reason: No detections on major scam or phishing blacklists like crypto scam sniffer or Google Safe Browsing.
Legal and Compliance Record
Legal and Compliance Record
"While not disqualifying trust, customers should be aware of past privacy concerns."
Reason: Has faced a significant FTC privacy settlement, reflecting prior compliance issues but corrective action taken.
Your Next Steps
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1Review BetterHelp's billing and cancellation policies carefully before subscribing.
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2Monitor your subscription payments and use the official website to manage cancellations.
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3Consider reading multiple user reviews to set realistic expectations about service quality.
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4Report any suspicious billing or service issues to consumer protection agencies.
Evidence & Citations
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Technologies powering betterhelp.com & traffic overview
Detailed domain technical data and traffic metrics validation
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BetterHelp domain registration and SSL certificate data
Trusted registrars and SSL certificates confirm authenticity
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USPTO trademark search for 'BetterHelp'
Trademark registration proving legitimate brand ownership
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BetterHelp user reviews and FTC settlement details
FTC settlement and user complaints overview
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Google Safe Browsing analysis for betterhelp.com
No reported risks or phishing detected
🕵🏻 Keep investigating
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