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Domain Due Diligence
Report for Better.org.uk

Report Date January 20, 2026
Recommendation
Proceed
Overall Summary
Safe
Why we think so

better.org.uk is the official site of Better, a widely recognized UK social enterprise managing sports, leisure, and cultural venues across England and Northern Ireland. The site attracts about 1.7 million visits monthly, mostly from the UK, and uses reputable technologies like Amazon Web Services and Cloudflare to deliver content securely. It features extensive contact info and active social media presence. Independent searches show no scam reports or legal disputes related to the domain, though user feedback highlights app usability and booking issues. Overall, better.org.uk appears as an authentic service platform with some customer service challenges to note.

Confidence Score
87%

Risk Insights

🛡️

Strong Technical Foundation

Uses trusted platforms like AWS and Cloudflare.
Holds valid SSL certificate.
Stable DNS and MX records.
📊

Active User Engagement

1.7 million monthly visits, mainly UK based.
Complex site architecture with extensive resources.
Positive social media presence.
⚠️

Service Quality Concerns

App reviews show booking and usability problems.
Membership pricing changes reported.
User complaints focused on app, not fraud.

Contradictory Signals

While the domain is technically clean and trusted, some users report service frustrations primarily from app performance issues.

Signal A: No scam reports or blacklists detected

Signal B: High volume of user complaints about app and bookings

Category Scores

Identity 88/100
Reputation 80/100
Technical 90/100
Content 85/100
Legal 85/100
Business Validity 88/100

Red Flags & Warnings

  • Frequent user complaints about app functionality, including booking errors and payment issues, may impact user experience.

🔎 Detailed Checks & Analysis

Domain Technical Health

Score: 90/100
Passed

"Strong, up-to-date technology stack detected; no SSL or DNS issues identified."

Reason: Domain uses reliable infrastructure including Amazon AWS, Cloudflare CDN, and valid HTTPS certificate.

Traffic and Popularity

Score: 85/100
Passed

"Traffic and user engagement statistics are consistent with a real, operating leisure service provider."

Reason: Monthly visits are approximately 1.7 million, mostly from the UK, with engagement metrics indicating active user base.

Ownership and Contact Transparency

Score: 85/100
Passed

"Contact details correlate with established organization, enhancing trust confidence."

Reason: Multiple verified contact emails and phone numbers available; official social media and YouTube channels present.

Blacklist and Scam History

Score: 90/100
Passed

"Clean record significantly reduces suspicion of malicious activity."

Reason: No listings found in major scam or phishing blacklists including Google Safe Browsing and crypto scam databases.

Reputation and User Feedback

Score: 70/100
Passed

"Feedback consistent with typical service quality issues, not scams."

Reason: Customer complaints relate mainly to app usability and service processes, without fraud or scam allegations.

Legal and Trademark Check

Score: 85/100
Passed

"Absence of legal disputes supports trustworthy business status."

Reason: No trademark conflicts or ongoing lawsuits found in public records.

Your Next Steps

  • 1
    If using better.org.uk services, monitor app updates for usability improvements due to known issues.
  • 2
    For membership or booking concerns, use official contact channels listed on the website for resolution.
  • 3
    Check your bank statements carefully and contact Better customer services promptly if you notice unrecognized charges.
  • 4
    Keep software and browsers updated to ensure safe interactions with the site.
  • 5
    Report suspected fraud or phishing attempts to UK national fraud centers to aid investigation and protection.

Evidence & Citations

🕵🏻 Keep investigating

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