Recommendation

Caution

Overall Summary

Suspicious

Why we think so

bestbuy.ca is a well-established Canadian online retailer specializing in consumer electronics, with a high monthly web traffic of around 17 million visits mainly from Canada. The website uses recognized technologies such as Adobe Analytics and Akamai for performance and security. Its domain is secured via DigiCert TLS with a valid certificate and is registered through a reputable registrar since 2000. Contact information, including emails and social media profiles like Facebook and Instagram, is publicly available. However, customer reviews across platforms reveal significant repeated complaints about order delays, shipping problems, and poor customer service. The domain is not flagged on crypto scam or Google Safe Browsing blacklists. Overall, while the website shows professional infrastructure and long-term registration, some aspects of customer experience raise concerns.

Confidence Score

75%

Risk Insights

🛡️

Strong Technical and Security Setup

Valid SSL certificate from DigiCert.

Established since 2000 with reputable registrar.

Uses trusted CDN and analytics tools.

⚠️

Significant Customer Service Issues

Frequent complaints about delayed orders and delivery problems.

Reported poor customer support responsiveness.

Negative reviews on multiple public platforms.

Contradictory Signals

While the site is professionally run technically, customer experience issues are widespread and significant.

Signal A: Professional technology and security infrastructure

Signal B: Repeated negative customer reviews and service complaints

Category Scores

Identity 85/100

Reputation 40/100

Technical 80/100

Content 75/100

Legal 60/100

Business Validity 75/100

Red Flags & Warnings

Multiple customer complaints about order fulfillment, delivery delays, damaged goods, and poor customer service.

🔎 Detailed Checks & Analysis

Domain Age and Registrar

Score: 90/100

Passed

"Long domain age adds legitimacy and reduces risk of recent scam domains."

Reason: Domain has been registered since 2000 with a reputable registrar, MarkMonitor International Canada Ltd.

SSL Status

Score: 95/100

Passed

"Certificate is current and well-recognized, enhancing trust."

Reason: Valid SSL certificate issued by DigiCert indicates secure HTTPS connection.

Traffic and Technology

Score: 85/100

Passed

"Use of Adobe Analytics, Akamai, and other trusted services confirmed."

Reason: High monthly visits (~17 million) with established analytics and CDN technology show professional infrastructure.

Contact and Social Presence

Score: 75/100

Passed

"Includes Facebook, Instagram, Twitter, LinkedIn, and YouTube channels."

Reason: Contact emails, phone numbers, and active verified social media exist, supporting business authenticity.

Blacklist Status and Safety Flags

Score: 90/100

Passed

"No phishing or malware flags reported for the domain."

Reason: No detected threats in Google Safe Browsing or crypto scam blacklists.

Reputation and Customer Feedback

Score: 30/100

Failed

"Consistent negative reviews on notable consumer complaint sites."

Reason: Multiple complaints about shipment, customer service, and product quality lower consumer confidence.

Legal and Trademark Issues

Score: 60/100

Passed

"Trademark searches show some abandoned or unrelated registrations."

Reason: Involved in some legal disputes mainly concerning warranty and customs, but no fraud-related cases.

Your Next Steps

1

Be cautious with purchases and monitor orders closely given repeated customer complaints.
2

Verify orders and delivery status regularly via official channels.
3

Use official Best Buy contact points for support to avoid scams.
4

Report suspicious emails or calls purporting to be from BestBuy to the official abuse contacts.
5

Consider checking recent customer reviews to stay updated on service quality.

Evidence & Citations

SimilarTech website technology overview
Provides tech stack and traffic data indicating a professional website.
WHOIS domain registration and SSL info
Shows longtime registration and valid SSL issued by DigiCert.
BestBuy.ca contact and social media info scraper
Confirms public contact details and active official social media.
Customer reviews and complaints on trust platforms
Documents widespread negative reviews about shipment and customer service.
Crypto scam blacklist status
Domain not found in crypto scam blacklists.

🕵🏻 Keep investigating

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