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Domain Due Diligence
Report for Banfield.com

Report Date October 28, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Banfield.com is a well-established pet hospital website providing veterinary services and wellness plans. It receives about 1.3 million monthly visits mainly from US users and maintains a solid technical infrastructure with reputable technologies and secure SSL certificates. However, multiple consumer complaints highlight issues with billing practices, early cancellation fees, and customer service. There are also reports of financial losses related to automatic renewals and difficulties canceling subscriptions. No crypto or phishing blacklists flags were found. Trademark records confirm Banfield as a legitimate registered brand. Overall, Banfield.com is a legitimate business with some notable customer reputation concerns over billing transparency and contract terms.

Confidence Score
78%

Risk Insights

🏥

Established Veterinary Brand

Operating since 1996 with strong domain age
Multiple registered trademarks supporting brand identity
Numerous physical locations with solid user ratings
⚠️

Consumer Billing Complaints

Reports of unexpected charges and difficulty canceling
Auto-renewals without clear customer consent reported
Customer service often described as unresponsive

Contradictory Signals

The business is legitimate but has notable customer dissatisfaction areas regarding billing and contracts.

Signal A: Longstanding, reputable veterinary brand with secure website and physical presence

Signal B: Customer reports of billing disputes and contract issues suggesting possible deceptive business practices

Category Scores

Identity 85/100
Reputation 40/100
Technical 90/100
Content 75/100
Legal 60/100
Business Validity 80/100

Red Flags & Warnings

  • Multiple reports of unexpected billing and cancellation fees causing financial loss to customers.
  • Customer disputes about contract transparency and difficulty in cancelling subscriptions.

🔎 Detailed Checks & Analysis

Domain age and legitimacy

Score: 90/100
Passed

"Trademark searches confirm active registrations dating back to 2000."

Reason: Domain has been registered since 1996 and is associated with a well-known veterinary brand.

Technical infrastructure and security

Score: 85/100
Passed

"Strong security posture reduces risk of compromise."

Reason: Uses recognized providers like CloudFlare, Amazon, Microsoft; has valid SSL.

Customer reputation and complaints

Score: 40/100
Failed

"Reports include problems with auto-renewal and contract transparency."

Reason: Multiple verified complaints about billing and cancellation fees indicate customer trust issues.

Blacklist and scam reports

Score: 95/100
Passed

"No direct evidence of phishing or scam campaigns."

Reason: No Google Safe Browsing or crypto scam blacklist entries found.

Your Next Steps

  • 1
    Verify contract terms carefully before signing any wellness plans or subscription agreements with Banfield.
  • 2
    Monitor billing statements closely to identify and dispute any unauthorized or unexpected charges.
  • 3
    Consider contacting customer service directly for clarifications and keep records of communications.
  • 4
    Check for local consumer protection laws or assistance if you encounter unauthorized charges or contract disputes.
  • 5
    Review online customer feedback regularly to stay aware of current service and billing issues.

Evidence & Citations

🕵🏻 Keep investigating

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