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Domain Due Diligence
Report for Babbel.com

Report Date November 8, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Babbel.com is a widely used online platform for learning foreign languages. It sees around 3.9 million visits per month, mostly from the United States and Europe. The site uses reputable technology providers like Amazon AWS for hosting and employs strong SSL security. Babbel holds multiple live U.S. trademarks related to its services. Contacts including emails are published, and the company has an official presence on key social media platforms. However, some users have reported billing issues and difficulties with cancellations, reflected in complaint forums and review sites. Overall, its online and legal presence indicates a legitimate business, but consumers should be cautious about subscription terms and refund policies.

Confidence Score
78%

Risk Insights

🛡️

Secure Hosting & Domain History

Domain registered since 2000
Uses Amazon AWS for hosting with valid SSL
No blacklist or phishing flags detected
⚠️

Customer Complaints on Billing

Reports of unauthorized recurring charges
Difficulties canceling subscriptions
Refunds often denied or limited to 20-day window
✅

Active Trademark Protection

Multiple active U.S. trademarks for Babbel services
Shows commitment to brand integrity
Legal registrations are current

Contradictory Signals

While Babbel.com is officially legitimate, operational practices cause consumer dissatisfaction.

Signal A: Legitimate business with established domain and trademarks

Signal B: Significant user complaints and legal accessibility issues

Category Scores

Identity 85/100
Reputation 50/100
Technical 90/100
Content 80/100
Legal 60/100
Business Validity 75/100

Red Flags & Warnings

  • Consistent customer complaints about unauthorized recurring charges and failed or delayed refunds.
  • Ongoing legal challenge for ADA compliance reflecting unresolved accessibility issues.

🔎 Detailed Checks & Analysis

Domain legitimacy

Score: 90/100
Passed

"Secure certificates and reputable registrar mitigate risks of scam."

Reason: The domain has a long registration history since 2000 and uses secure SSL certificates issued by Amazon with no reported security issues.

Technology stack and traffic

Score: 85/100
Passed

"Well-known, stable platforms for hosting and analytic tools."

Reason: Babbel.com uses major cloud infrastructure providers and has millions of monthly visits, indicating high popularity and investment in technology.

Reputation and user reviews

Score: 45/100
Failed

"These issues reduce trust despite the site being broadly legitimate."

Reason: Numerous customer complaints highlight unauthorized charges, poor refund policies, and difficult subscription cancellation processes.

Legal and compliance

Score: 55/100
Failed

"Legal challenges indicate operational concerns but no criminal fraud found."

Reason: The company faces an ADA accessibility lawsuit and has documented customer disputes over refund policies.

Your Next Steps

  • 1
    Carefully read subscription terms before signing up with Babbel.com.
  • 2
    Regularly monitor bank statements for unexpected charges.
  • 3
    Document all interactions with customer service for any disputes.
  • 4
    Use official contact emails for support issues and cancellations.
  • 5
    Consider alternative language learning services if privacy or billing issues are a concern.

Evidence & Citations

🕵🏻 Keep investigating

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