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Domain Due Diligence
Report for Airalo.com

Report Date January 5, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Airalo.com is a well-established eSIM provider offering mobile data services across over 200 countries. It attracts about 2.8 million monthly visits, with the largest audience in the United States, and is ranked #18,137 globally. The site employs advanced technologies including Cloudflare for security and performance, and several marketing and analytics tools. Airalo holds live trademarks in telecommunications and software from filings in Singapore and outside. User reviews show mixed experiences: many find its data plans affordable and its app easy to use for purchasing eSIMs, yet common issues include activation failures, unstable connections, limited phone call/text features, and poor customer service response. The domain is secure with valid SSL and has no blacklist or phishing alerts. There are ongoing trademark disputes in the US and a company naming decision in the UK, but no customer lawsuits or scam confirmations from authorities.

Confidence Score
73%

Risk Insights

🛡️

Strong Technical Infrastructure

Valid SSL certificate issued and valid for several months
Use of Cloudflare CDN and security services
Registered since 2015 with Squarespace Domains
⚠️

Mixed User Experience

Users report activation and connectivity issues
Customer support often slow or unhelpful
Data plans limited to data-only, no voice/text in most
📄

Ongoing Legal Disputes

Trademark opposition in the US regarding 'AIRALO'
Company name dispute ruling in the UK
No customer lawsuits but potential reputational impact

Contradictory Signals

Despite strong tech infrastructure, customer experience issues are frequent.

Signal A: High technical scores and valid SSL

Signal B: Numerous user reports of poor reliability and support

Category Scores

Identity 75/100
Reputation 55/100
Technical 90/100
Content 70/100
Legal 50/100
Business Validity 80/100

Red Flags & Warnings

  • Frequent user reports of service activation failures and unstable connections.
  • Significant complaints about customer service delays and unresolved issues.
  • Ongoing trademark opposition and company name disputes in key markets.

🔎 Detailed Checks & Analysis

Domain Technical Health

Score: 90/100
Passed

"These technical signals indicate proper domain maintenance and a secure setup."

Reason: The domain has valid SSL, reliable DNS, and uses known security and content delivery services.

Traffic and Popularity

Score: 85/100
Passed

"High traffic supports legitimacy but does not guarantee trustworthiness alone."

Reason: Airalo.com receives over 2.8 million monthly visits with strong US visitation and solid global rank.

User Feedback and Reputation

Score: 50/100
Failed

"User complaints about service and support lower reputation and raise caution."

Reason: Mixed reviews highlight recurrent problems with activation, service reliability, and customer support.

Blacklist and Scam Detection

Score: 90/100
Passed

"This reduces suspicion of fraudulent or malicious activity."

Reason: No blacklists or phishing warnings found in major scam and blacklist databases.

Legal and Trademark Status

Score: 45/100
Failed

"Legal challenges may impact trust and business stability."

Reason: Active trademark disputes and company name rulings indicate unresolved brand ownership issues.

Contact and Social Presence

Score: 80/100
Passed

"Good business practices include clear communication channels."

Reason: Multiple verified contact emails and presence on social media platforms promote transparency.

Your Next Steps

  • 1
    If considering using Airalo's services, prepare for possible activation and connection issues; test eSIMs on WiFi before travel.
  • 2
    Use data plans suited to your needs, especially if voice/text functionality is required, as basic plans may lack these features.
  • 3
    Monitor official channels for updates on trademark and legal proceedings that could impact service reliability.
  • 4
    Avoid storing sensitive personal or payment data without verifying account security measures and support responsiveness.
  • 5
    Check alternative eSIM providers if you require more consistent customer support or specialized telephony features.

Evidence & Citations

🕵🏻 Keep investigating

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