Recommendation

Proceed

Overall Summary

Safe

Why we think so

AC Infinity operates acinfinity.com, a US-based electronics company specializing in smart growing system components like grow tents and LED lights. The website ranks around 167,000 globally with about 226,000 monthly visitors mainly from the US. Technologies include Bigcommerce for ecommerce and Cloudflare for security. Whois data shows domain registered since 2012 with privacy protection. The company maintains a physical presence in City of Industry, CA, rated 4.4 stars on Google from 156 reviews. Public sentiment is mixed: Trustpilot reviews praise efficient customer service and warranty support, but some customers report product failures and challenges with warranty claims. No evidence of scam or phishing blacklists was found. Overall, acinfinity.com presents as a legitimate business with some noted customer service and product concerns.

Confidence Score

85%

Risk Insights

🛡️

Established Domain and Secure Setup

Domain active since 2012 with privacy protection.

Uses HTTPS with a valid SSL certificate.

Standard ecommerce and security technology stack.

📍

Verified Physical Location and Contact

Physical address in City of Industry, CA confirmed.

High local rating with 156 reviews at 4.4 stars.

Multiple verified support emails and phone numbers.

⚠️

Customer Sentiment Mixed

Positive feedback on warranty and support on Trustpilot.

Complaints about product reliability and warranty disputes exist.

Customers report variable service experiences.

Contradictory Signals

Reputation varies by product and individual experience

Signal A: Mostly positive Trustpilot reviews praising customer service

Signal B: Customer complaints about warranty and product issues

Category Scores

Identity 90/100

Reputation 70/100

Technical 85/100

Content 80/100

Legal 85/100

Business Validity 90/100

Red Flags & Warnings

Some customer complaints about difficulty with warranty claims and product reliability.

🔎 Detailed Checks & Analysis

Domain Registration and Ownership

Score: 90/100

Passed

"Long registration history reduces risk of fraud or temporary use."

Reason: Domain acinfinity.com is registered since 2012 with a reputable registrar and uses privacy protection.

Technical Infrastructure

Score: 85/100

Passed

"Use of Bigcommerce, Cloudflare, and Google Analytics support professional setup."

Reason: The website employs industry-standard ecommerce, analytics, and security technologies.

Traffic and Popularity

Score: 85/100

Passed

"Traffic sources are diverse, with search and direct traffic being prominent."

Reason: Monthly visits exceed 220,000 with majority from the US, reflecting active and legitimate audience.

Contact and Business Validity

Score: 90/100

Passed

"Presence of official customer support emails and phone numbers adds trust."

Reason: Business has verified physical address with positive Google reviews and listed contact information.

Blacklist and Scam Reports

Score: 95/100

Passed

"No detected security or reputation flags from automated blacklists."

Reason: No hits on crypto scam blacklists or Google safe browsing risk lists.

Customer Reputation and Complaints

Score: 60/100

Failed

"Notable complaints on warranty handling and product longevity should be considered."

Reason: Mixed customer reviews indicate some issues with product quality and customer service.

Your Next Steps

1

Review product-specific customer feedback before purchasing to assess quality and service experiences.
2

Contact official support channels using provided emails (support@acinfinity.com) or phone ((626) 923-6399) if assistance is needed.
3

Verify product warranties and return policies directly on the company's website.
4

Monitor updates on independent review sites like Trustpilot for evolving customer sentiments.

Evidence & Citations

SimilarTech Website Technology Profile for acinfinity.com
Lists ecommerce, analytics, security, and social technologies used.
SimilarWeb Traffic and Demographics for acinfinity.com
Reports monthly visits, geographic distribution, and traffic sources.
Website Contacts Scraper Results for acinfinity.com
Company contact emails and phone numbers gathered from official pages.
WHOIS Registry Information for acinfinity.com
Shows domain creation in 2012 and registrar details with privacy protection.
Google Places Listing for AC Infinity Inc.
Physical address, phone, hours, and user ratings verified.
AC Infinity Reviews and Complaints Summary
Public reviews describe mixed customer service and product reliability experiences.

🕵🏻 Keep investigating

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