Recommendation

Proceed

Overall Summary

Safe

Why we think so

account.humana.com is the official member login portal for Humana, a major U.S. health insurance company. It sees nearly 4.8 million monthly visits, mostly from U.S. users, indicating substantial legitimate usage. The domain uses valid DigiCert SSL certificates and redirects properly within Humana's domain infrastructure. Trademark checks confirm Humana Inc. holds multiple live trademarks, supporting authenticity. However, user reviews highlight frequent complaints about site access, technical glitches, and customer service delays, which could affect user experience. No scam blacklists or phishing reports are linked to this exact domain, but there are recurring scam attempts involving Humana-branded phishing and billing fraud elsewhere. Humana advises verifying URLs carefully and recommends accessing accounts only via official channels. Recent news shows active updates and company presence in the healthcare space. There are no lawsuits directly involving this subdomain, though Humana has some unrelated legal disputes.

Confidence Score

90%

Risk Insights

🛡️

Trusted Official Health Portal

Valid SSL certificates issued by DigiCert.

Multiple trademarks for Humana confirm legal brand ownership.

Site serves nearly 5 million monthly visitors, mostly US-based.

⚠️

User Experience Challenges

Frequent complaints of login problems and slow customer support.

Billing and account confusion issues reported by consumers.

No evidence these issues indicate fraud, but usability suffers.

Contradictory Signals

Strong technical legitimacy contrasts with reported poor user experience.

Signal A: High traffic and valid security certificates support authentic, safe domain.

Signal B: Consumer complaints of technical and billing problems may reduce user trust.

Category Scores

Identity 90/100

Reputation 85/100

Technical 95/100

Content 70/100

Legal 90/100

Business Validity 90/100

Red Flags & Warnings

User complaints about persistent technical glitches and poor customer service response on the portal.
Numerous consumer complaints of billing disputes and account confusion reported on BBB, although not directly implicating the domain's legitimacy.

🔎 Detailed Checks & Analysis

Domain Traffic and Engagement

Score: 90/100

Passed

"Nearly 4.8 million visits in November 2025 from US mostly, with reasonable bounce rate and session length."

Reason: Significant legitimate traffic demonstrates active and real usage.

SSL and Technical Security

Score: 95/100

Passed

"Certificate valid from June 2025 through June 2026 by DigiCert Global G2."

Reason: Domain uses valid DigiCert SSL certificate ensuring secure connections.

Brand Trademark Verification

Score: 85/100

Passed

"USPTO data confirms trademark registrations dating back decades."

Reason: Multiple live trademarks for Humana registered by the company.

Blacklist and Scam Database Checks

Score: 95/100

Passed

"Clear from Google Safe Browsing and crypto scam databases."

Reason: No blacklist or scam flags detected for this domain.

Customer and Consumer Complaints

Score: 50/100

Failed

"Complaints present but do not indicate fraudulent domain, only usability issues."

Reason: Persistent user complaints about login failures and poor support response.

Legal and Dispute Records

Score: 90/100

Passed

"General company lawsuits not tied to the portal."

Reason: No lawsuits reported directly related to this domain.

Your Next Steps

1

Always access your Humana account by typing https://account.humana.com directly into your browser instead of clicking links in emails or messages.
2

Verify emails come from official @humana.com addresses and watch out for phishing attempts requesting personal or payment information.
3

If you experience login or billing problems, contact Humana customer support using verified phone numbers or official website channels.
4

Report any suspected fraud or unusual activity on your Humana account through Humana's official fraud reporting page.
5

Keep your browser and security software updated to reduce risk from malicious sites or attacks.

Evidence & Citations

SimilarWeb Traffic and Engagement Data for account.humana.com
Data shows nearly 4.8 million monthly visits in Nov 2025, mostly from the US, with typical engagement metrics.
USPTO Trademark Registry for Humana
Multiple active trademarks for 'Humana' owned by Humana Inc. confirming brand legitimacy.
Google Safe Browsing and Crypto Scam Blacklist Checks
No risk or blacklist entries found for account.humana.com.
Consumer Reviews and Complaints on Humana Member Portal
Reports detail repeated access and billing issues affecting user experience.
Humana Fraud and Abuse Information
Company warnings to help members avoid scams and verify legitimate communications.

🕵🏻 Keep investigating

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