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Domain Due Diligence
Report for Account.fairstone.ca

Report Date January 6, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

The website account.fairstone.ca is an online portal for managing personal loan accounts linked to Fairstone Financial Inc., a company based in Montreal, Canada. It receives about 277,000 visits monthly, mainly from Canada, with moderate engagement metrics and a 38% bounce rate. The site uses valid SSL certificates issued by Amazon and resolves to several IP addresses hosted securely. Contact info includes official email and phone numbers found directly on the site, plus verified social media links. Trademark searches show multiple historical and current registrations for "Fairstone," with the latest owned by Fairstone Financial Inc., confirming brand legitimacy. There are no listings of the domain on crypto scam or Google Safe Browsing blacklists. However, customer complaint data reveals frequent issues with payment processing, billing errors, delays in account management, and poor customer support responsiveness. Fairstone holds an A+ Better Business Bureau rating but faces numerous unresolved complaint cases, mainly concerning account errors and credit reporting disputes. No direct fraud or scam allegations against this site have been found, although complaints about service quality and account handling are significant. Users should carefully verify the domain and exercise caution with personal information, contacting Fairstone through official channels for support.

Confidence Score
73%

Risk Insights

🛡️

Legitimate Brand and Domain Setup 🛡️

Valid SSL and multiple IPs indicate stable hosting.
Multiple trademarks confirm brand authenticity.
Social media and contact data are consistent with official company.
⚠️

Customer Service and Billing Complaints

Many complaints about payment processing and billing accuracy.
Issues with credit reporting and account management persist.
BBB rating high, but complaints remain unresolved for some users.

Contradictory Signals

Though technically legitimate and branded, service quality issues could undermine trust.

Signal A: Valid SSL, official contacts, and strong trademark presence

Signal B: High volume of unresolved customer complaints about billing and service

Category Scores

Identity 85/100
Reputation 55/100
Technical 80/100
Content 75/100
Legal 60/100
Business Validity 70/100

Red Flags & Warnings

  • High volume of customer complaints about billing errors, payment processing, and poor customer service.

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure

Score: 85/100
Passed

"Domain resolves to multiple IPs, uses Amazon SSL, and has steady traffic mostly from Canada."

Reason: Valid SSL certificate issued recently and multiple A records confirming stable hosting.

Traffic and Engagement Metrics

Score: 80/100
Passed

"Bounce rate around 38%, with approximately 3.6 pages per visit and almost 3 minutes average time on site."

Reason: Consistent monthly visits over 270,000 and moderate engagement metrics indicate active usage.

Contact Information Validity

Score: 80/100
Passed

"Phone number 8553888604 and email fairstone640033@fairstone.ca verified on multiple pages."

Reason: Contact emails and phone appear on official site; social media links match company profiles.

Trademark and Brand Checks

Score: 85/100
Passed

"Recent trademark active and brand ownership confirmed, supporting legitimacy."

Reason: Multiple trademark registrations for 'Fairstone' exist, including one by Fairstone Financial Inc. in Canada.

Blacklist and Scam Listings

Score: 90/100
Passed

"Domain is clean from known scam or phishing blacklists."

Reason: No matches on crypto scam or Google Safe Browsing blacklists.

Customer Complaint Analysis

Score: 40/100
Failed

"Significant complaints documented despite A+ BBB rating, indicating service quality issues."

Reason: Numerous unresolved BBB complaints about billing, payment posting errors, and poor customer support.

Your Next Steps

  • 1
    Verify you are visiting the official site carefully by checking the domain spelling and SSL certificate.
  • 2
    Avoid sharing sensitive or banking information unless you are sure of the site's authenticity.
  • 3
    Contact Fairstone directly via official phone or email to resolve any account issues.
  • 4
    Monitor your credit reports if you are a Fairstone customer for any reporting errors.
  • 5
    Look up user reviews and BBB complaint resolutions to assess service reliability before proceeding.
  • 6
    Consider alternative loan or financial services if persistent issues remain unresolved.

Evidence & Citations

🕵🏻 Keep investigating

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