Domain Due Diligence
Report for 1800flowers.com
Why we think so
1800flowers.com is a major online florist and gift retailer, ranking among the top 25,000 sites globally with about 2.4 million visits monthly, predominantly from the United States. It features widely used payment options like PayPal and Stripe, supports major credit cards, and employs industry-standard web technologies and security, including a valid SSL certificate. The domain is well-established, registered since 1995, operated by a Delaware-incorporated company, and owns live trademarks consistent with its commercial activities. However, the business faces significant customer complaints concerning order non-delivery, poor product quality, and refund difficulties. Multiple users report losing money due to undelivered or incorrect orders and inadequate customer support, fueling perceptions of fraudulent behavior. The brand has also been involved in various legal disputes from franchisee claims to consumer class action lawsuits regarding billing and marketing practices. These factors generate caution despite the legitimate business infrastructure and online presence.
Risk Insights
Established and Secure Domain
Significant Online Presence
Customer Complaints Signal Risk
Legal Challenges Highlight Concerns
Contradictory Signals
Despite a legitimate infrastructure, user experience issues and business practices have harmed trust.
Signal A: High-quality domain registration and secure site tech
Signal B: Widespread negative user reviews and fraud accusations
Category Scores
Red Flags & Warnings
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Repeated customer complaints describe undelivered orders, poor quality, and refund refusal, leading to financial loss.
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Legal disputes involve class actions and franchisee claims, suggesting business practice concerns.
🔎 Detailed Checks & Analysis
Domain Legitimacy
Domain Legitimacy
"Domain creation date and registrar are consistent with a trusted entity."
Reason: The domain 1800flowers.com is registered since 1995 with a reputable registrar, showing long-term legitimacy.
Traffic and Popularity
Traffic and Popularity
"Traffic metrics and user engagement rank well globally and within its category."
Reason: Website receives approximately 2.4 million monthly visits with strong US user base, confirming high brand awareness.
Technology and Payment Systems
Technology and Payment Systems
"Integration with major payment services adds transaction reliability."
Reason: Uses reputable payment platforms like PayPal and Stripe, and modern e-commerce technology indicating a professional setup.
Customer Reputation and Reviews
Customer Reputation and Reviews
"Negative reviews widely report financial loss and characterize the company as fraudulent."
Reason: Numerous customer complaints quote order non-delivery, poor product quality, and refund denial, raising serious trust issues.
Legal and Regulatory Compliance
Legal and Regulatory Compliance
"Ongoing and past lawsuits indicate concerning business practices affecting consumers and partners."
Reason: The company faces legal disputes including class actions over billing practices and franchisee lawsuits, reflecting operational vulnerabilities.
Technical Security Measures
Technical Security Measures
"No flags found on Google Safe Browsing or crypto scam databases."
Reason: SSL certificate is valid and there are no technical blacklists, supporting secure user interactions.
Your Next Steps
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1Exercise caution before making purchases; verify product guarantees and refund policies.
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2Consider alternative flower retailers with stronger user satisfaction for important orders.
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3Report unresolved fraud or consumer protection issues to relevant authorities.
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4Monitor consumer feedback platforms to assess ongoing service quality and dispute resolution.
Evidence & Citations
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1-800-Flowers.com customer reviews and complaints
Several complaints detail non-delivery and refund problems leading to fraud accusations.
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1-800-Flowers.com trademark registrations
Includes registered trademarks confirming brand legitimacy and commercial history.
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Website technology and traffic details
Details on site tech stack, payment options, and traffic levels affirm business scale.
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Domain WHOIS and SSL certificate information
Domain records indicate longstanding registration and active security certifications.
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Legal action and customer disputes summary
Archived lawsuits outline regulatory and consumer protection challenges faced by the company.
🕵🏻 Keep investigating
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